In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Ogre Head or Rucept team within 48 hours upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 5 days after the estimated delivery date.
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 24 hours from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.
Since the product is customized to Asura/Ogre Head’s request, any such return or rejection cannot be accepted. We do not refund for any modification in order for size or colour and hence such modifications are to be offered at Asura/Ogre Head’s expense and discretion. A new order, at customer or Ogre Head’s expense, needs to be placed for an updated modification if Ogre Head chooses to accept or offer exchanges to end customer.
Cancellations by the customer – In case the customer places a cancellation notice and the order has not been processed, the order shall immediately be cancelled and the entire amount will be refunded back to the customer or to Ogre Head’s account as credits. If the product is already printed Or shipped, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by OgreHead/Rucept – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in customer’s order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact the customer if all or any portion of the order is cancelled or if additional information is required to accept the order. If the order is cancelled after customer is charged, the said amount will be reversed back every 15 days.
If the order is cancelled and refund is approved, and for any reason the refund is awarded in the form of ‘Credits’.
Such credit can be utilised for future orders from OgreHead
Transfer of Credit – The credit awarded can be passed and utilised by another customer only once, with prior intimation to OgreHead
The customer agrees not to dispute the decision made by OgreHead and accept the decision regarding the cancellation.